Our Quality Guarantee
We want to ensure you are satisfied with our service
Our Purpose.
Choice Homecare will help you find that special live-in care-worker who:
Provides care tailored to your needs and preferences
Gives you the control and choice over your care, and enables
you to live in your home without compromising your
independent spirit
We also support your care-workers:
To meet your needs and expectations, through ongoing training and supervision.
Choice Homecare is considered an introduction agency because the care-workers are self-employed. We feel this is vitally important because it gives you, the ultimate control over your care.
A policy of continual improvement
In order to make sure we meet all your expectations, we:
Regularly review our policies and procedures,
asking our clients to complete a survey every year, rating our
service.
We keep records which meet a high standard and complete
supervision meetings with care-workers on a regular basis.
We ask all care-workers to complete a questionnaire on their
placement, to ensure your needs and wishes are catered for.
We comply with all Care Quality Commission monitoring activities and have been awarded a rating of (***) Good on 11/05/2009.
Insurance Cover.
At Choice Homecare we take our legal responsibilities veryseriously.
We have the following insurance cover:
Public Liability: This covers any damaged property or injury
to a third party as a result of the negligence of the Agency.
Employer’s liability: This covers the care-workers from harm or injury
resulting from the negligence of the Agency.
Things to consider:
It is good practice to ensure that your home contents
insurance contains a personal
liability clause, which would cover the care-worker if they were hurt
within your home.
If you require the care-worker to drive, then your car insurer would
need to be informed of this.
Our Service Promise .
To introduce you to quality care-workers who:
have a true love of caring for others and who have the
necessary skills to meet your individual needs.
To offer you the following services:
A personal assessment, completed by an experienced
Occupational Therapist
Choice of care-workers based on up to three personal profiles
Legal checks on all care-workers
Replacement care-workers
Training with your care-worker to ensure your needs are met
Regular visits to monitor your care and
satisfaction
To offer you additional services, such as:
Specialist assessments e.g. Cognitive assessments
Arranging specialist equipment
To offer your care-workers:
Quality induction
Regular supervision
24 hour support and advice
Follow-up calls and visits
Detailed information about your care i.e. Your Care Guide
Personal training with you, so that each care-worker understands how
best to meet your needs
Feedback Procedure.
We value your comments and encourage honest feedback.
We follow a clear policy, and aim to address your concerns in a timely and professional manner. Our policy is available on request.
