Our quality guarantee

We take the time to get to know you and your requirements, making sure that you’re paired with an experienced live-in care worker who can provide the support you require. You’ll work directly with them, giving you control over the care you receive. As a result, you’ll be able to continue living in the comfort of your own home and will be able to make the most of your independence.

Your care worker will:

  • Have a genuine love of caring for others
  • Receive a quality induction, regular supervision, 24-hour support, and a detailed care guide
  • Receive ongoing training to continue developing in their role
  • Be fully checked to an Enhanced DBS level
  • Have their own carer’s insurance policy providing indemnity cover

You will:

  • Receive a personal assessment to determine your needs
  • Have a choice of care worker who will receive training to ensure your needs are met
  • Be asked for feedback on our service through a regular client survey
  • Have access to all our policies and procedures

We will:

  • Carry out regular visits, both announced and unannounced
  • Provide specialist assessments and recommend suitable equipment to aid your wellbeing when required
  • Advise you on any adjustments that need to be made, such as informing your home or car insurer about your care arrangements

Speak to our team

Call our team on 0208 857 7717 for a friendly, informal chat. We’ll be happy discuss your requirements and provide the professional support that you need.